King333 Privacy Policy – Data Protection & Privacy for Malaysian Players

Introduction & Scope of Privacy Policy

King333 fully committed to protecting the privacy of all users on our platform. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use King333's website and services — including the Live Casino platform, Sports Betting, e-sports and all related services.

This Policy applies to all users of the King333 platform in Malaysia — whether you are browsing our website, registering a new account, making a deposit via Touch 'n Go or DuitNow, or joining slots, Live Casino, or Sports Betting on EPL matches, the Malaysia Super League, or MLBB e-sports.

King333 acts as the "Data Controller" for personal information collected through our platform. All data handling is carried out in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection principles.

Personal Data We Collect

King333 only collects personal data that is strictly necessary to deliver our services safely and responsibly. The following are the categories of data we collect:

We do not collect sensitive categories of personal data such as health information, religious beliefs, political views or biometric data, unless required by applicable law.

How We Collect Your Data

King333 collects your personal data through several means:

• Account Registration: When you complete the registration form with your name, phone number, email address, and other basic details.
• KYC Verification: When you submit identity verification documents to fulfil legal compliance requirements.
• Financial Transactions: When you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, or when you withdraw funds to your bank account.
• Platform Usage: Technical data is collected automatically as you browse and use the King333 platform — including pages visited, session duration and interactions with games.
• Support Interactions: When you contact the King333 support team via live chat, email or other communication channels.
• Cookies & Similar Technologies: Through cookies, tracking pixels, and other tracking technologies as described in Section 9 of this document.

Purpose of Using Your Personal Data

King333 use the personal data collected for the following purposes:

• Account Management: To create, verify, and manage your user account, including the KYC process and mandatory age verification.
• Transaction Processing: To process deposits and withdrawals securely and promptly via Touch 'n Go, GrabPay, DuitNow, and other supported Malaysian payment methods.
• Service Provision: To provide access to all games and services on the King333 platform — slots, Live Casino, Sports Betting, e-sports, and more.
• Legal Compliance: To fulfil applicable legal obligations, including anti-money laundering (AML) requirements, counter-terrorism financing (CFT) measures, and mandatory reporting to the relevant authorities.
• Platform Security: To detect and prevent fraud, account abuse, unauthorised access and illegal activity on the King333 platform.
• Product Improvement: To analyse usage patterns, identify technical issues and continuously improve the King333 platform's user experience.
• Service Communications: To send important notifications relating to your account, security, terms updates and relevant technical information.
• Marketing (with consent): To send promotional information, bonus offers and platform updates — only to users who have given explicit consent. You may unsubscribe at any time.
• Responsible Gambling: To monitor playing patterns and identify signs of problem gambling, enabling us to provide appropriate assistance and intervention.

King333 will not use your data for any purpose beyond those stated above without first obtaining your consent.

Data Sharing with Third Parties

King333 affirms that we does not sell, rent, or trade your personal data to any party for marketing purposes or commercial gain. However, in the following limited circumstances, data sharing may be necessary:

• Payment Service Providers: Transaction information required to process your payments is shared with payment processors including Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX providers. All such providers are bound by strict data protection agreements.
• Game Software Providers: Data required for game operations is shared with our licensed game platform providers. This sharing is limited strictly to the minimum information necessary.
• Relevant Authorities: King333 will disclose the necessary information to Malaysian authorities when required by law, court order, or regulatory obligation — including AML and CFT reporting.
• Identity Verification Providers: KYC information is shared with licensed identity verification service providers to process the required age and identity checks.
• Analytics Servers: Anonymised usage data (which cannot be linked to any specific individual) may be shared with analytics platforms to help us understand usage patterns and improve the platform.

Data Security & Protection Measures

King333 implements multiple layers of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure:

• 256-bit SSL/TLS Encryption: All communication between your browser and King333's servers is encrypted using 256-bit SSL/TLS — the same standard adopted by Malaysia's leading financial institutions.
• Static Data Encryption: Sensitive data stored in our databases — including KYC information and financial details — is encrypted using robust industry-standard encryption algorithms.
• Firewall & IDS/IPS: King333's servers are protected by enterprise-grade firewalls, as well as intrusion detection systems (IDS) and intrusion prevention systems (IPS) that operate around the clock.
• Role-Based Access Control: Access to user data within the King333 system is restricted under the "least privilege" principle — each staff member can only access the data necessary for their specific role.
• Regular Security Audits: King333 conducts penetration testing and independent third-party security audits on a regular basis to identify and address system vulnerabilities.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect suspicious activity or unauthorised access attempts in real time.
• Incident Response Plan: King333 has a comprehensive data security incident response plan in place. In the event of a data breach affecting your information, we will notify you within the timeframe required by applicable law.

While we take every reasonable measure to protect your data, no system can be guaranteed 100% secure. You also play an important role in your account's security — please use a strong password and enable two-factor authentication (2FA) for maximum protection.

Data Retention & Deletion Period

King333 retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws in Malaysia.

• Active Account Data: For as long as your account remains active and you continue using King333's services.
• KYC & Compliance Data: Minimum 5 years after account closure or the date of the last transaction, in line with Malaysia's AML/CFT legal requirements.
• Transaction Records: Minimum 7 years, in line with Malaysian accounting and financial legislation requirements.
• Technical Logs: Up to 12 months for security and troubleshooting purposes.
• Communication Records: Up to 3 years after the last interaction, for dispute resolution purposes.

Once the retention period expires, data will be securely deleted or anonymised in accordance with King333's internal procedures. You may also request deletion of your account and data by contacting our support team — subject to any legal data retention obligations that may require us to retain certain records.

Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by King333:

Cookie & Tracking Technology Policy

King333 uses cookies and similar tracking technologies to enhance the user experience, analyse website traffic and ensure platform security. The following are the types of cookies we use:

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect the functionality of the King333 platform. Optional cookies can be disabled without impacting core platform features.

Children's Data Protection

Platform King333 is intended strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

King333 employs a strict age verification system during the registration and KYC process. Should King333 confirm that data has been collected from an underage individual, the account in question will be closed immediately and all associated data deleted as promptly as possible.

Links to Third-Party Platforms

Platform King333 may contain links to or integrations with third-party services — including game providers, payment providers such as Touch 'n Go and GrabPay, and analytics platforms. This Privacy Policy applies only to data collected directly by King333.

King333 is not responsible for the privacy practices or content of any third-party platforms linked through our services. We encourage you to read the Privacy Policy of each third-party platform before providing them with any personal information. Payment providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, and DuitNow each have their own privacy policies governing how your data is used within their respective ecosystems.

Amendments to This Privacy Policy

King333 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service expansions. The latest version is always available on this page, with the most recent update date displayed at the top.

For material amendments that significantly affect your privacy rights, King333 will provide advance notice via your registered email address or a prominent in-platform notification — at least 14 days before the changes take effect.

Your continued use of the King333 platform after any amendment takes effect will be considered acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your account and request data deletion in accordance with the procedure set out in Section 8.

Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how we King333 handle your personal data, please contact our Data Protection Officer through the following channels:

• Email: support@king333.casino (with the subject line "Privacy Enquiry")
• Live Chat: Available on the King333 platform, 24 hours a day, 7 days a week
• Response Time: Within 3 business days for general enquiries; within 30 days for formal user rights requests

King333 is committed to resolving every privacy enquiry transparently and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia under the provisions of PDPA 2010.